Record csat

CSAT recorded; a low score also files a golden eval case when possible.

POST /v1/brands/{brand_id}/tickets/{ticket_id}/csat

cURL

curl --request POST \
  --url 'https://api.workstream.stateset.com/v1/brands/{brand_id}/tickets/{ticket_id}/csat' \
  --header "x-api-key: $STATESET_TEMPORAL_API_KEY" \
  --header 'Content-Type: application/json' \
  --data '{
  "score": 8,
  "comment": "Two-person tent, green — replacement for damaged pole set."
}'

200

{
  "recorded": true,
  "low_score": true,
  "eval_case_recorded": true
}

Path parameters

brand_id · string (uuid) · required

ticket_id · string (string) · required

Request body

object

score · integer · required

comment · string

Response

object

recorded · boolean · required

low_score · boolean · required

eval_case_recorded · boolean · required

Status codes

Code	Meaning
200	CSAT recorded; a low score also files a golden eval case when possible.
400	Validation error
401	Unauthorized
404	Not found
429	Rate limited
500	Internal error

cURL

curl --request POST \
  --url 'https://api.workstream.stateset.com/v1/brands/{brand_id}/tickets/{ticket_id}/csat' \
  --header "x-api-key: $STATESET_TEMPORAL_API_KEY" \
  --header 'Content-Type: application/json' \
  --data '{
  "score": 8,
  "comment": "Two-person tent, green — replacement for damaged pole set."
}'

200

{
  "recorded": true,
  "low_score": true,
  "eval_case_recorded": true
}