iCommerce Returns Workflow

Deterministic returns, exchanges, and refunds.

iCommerce Returns Workflow

This guide outlines a standard returns flow with deterministic steps for auditability.

1) Validate Eligibility

Confirm policy requirements (window, condition, and item eligibility) before creating a return authorization.

2) Create Return Authorization

Create the return record with line items, reason codes, and disposition expectations.

3) Receive and Inspect

On receipt, inspect items and determine restock, refurbish, or reject actions.

4) Refund or Exchange

Trigger a refund or exchange based on inspection outcomes and policy rules.

5) Close the Return

Finalize the return record and update order, inventory, and financial state.

Related Documentation

• Returns Quickstart
• Warranty Quickstart