List Operator Queues

Tenant or admin workflow endpoint for operator queues, callback tasks, supervisor actions, and follow-up processing.

GET /api/v1/operator-queues

cURL

curl --request GET \
  --url 'https://api.voice.stateset.com/api/v1/operator-queues' \
  --header "Authorization: Bearer $STATESET_VOICE_API_KEY"

200

{
  "ok": true,
  "tenant": "acme-outdoors",
  "count": 2,
  "queues": [
    {
      "active": true,
      "auto_dispatch_delay_seconds": 600,
      "auto_dispatch_enabled": true,
      "auto_dispatch_max_attempts": 3,
      "auto_dispatch_retry_delay_seconds": 900,
      "created_at": "2024-01-15T10:30:00Z",
      "default_assignee": "[e-mail]",
      "description": "Queue for human escalations that require follow-up",
      "dispatch_schedule": null,
      "dispatch_timezone": "America/New_York",
      "dispatch_window_end_hour_utc": 22,
      "dispatch_window_start_hour_utc": 14,
      "follow_up_escalation_assignee": "[e-mail]",
      "follow_up_escalation_priority": 2,
      "follow_up_escalation_queue_key": "priority-escalations",
      "follow_up_escalation_seconds": 1800,
      "id": "550e8400-e29b-41d4-a716-446655440010",
      "is_default": true,
      "metadata": null,
      "name": "Escalations",
      "priority": 10,
      "queue_key": "escalations",
      "sla_seconds": 900,
      "tenant_id": "tenant-123",
      "updated_at": "2024-01-15T10:32:22Z"
    }
  ]
}

Tenant or admin workflow endpoint for operator queues, callback tasks, supervisor actions, and follow-up processing.

Response

object

ok · boolean · required

tenant · string · required

Tenant id the listing is scoped to

count · integer · required

Number of queues in this response

queues · OperatorQueue[] · required

Show OperatorQueue

active · boolean · required

auto_dispatch_delay_seconds · integer,null (int32)

auto_dispatch_enabled · boolean · required

auto_dispatch_max_attempts · integer (int32) · required

auto_dispatch_retry_delay_seconds · integer,null (int32)

created_at · string · required

default_assignee · string,null

description · string,null

dispatch_schedule · any · required

dispatch_timezone · string,null

dispatch_window_end_hour_utc · integer,null (int32)

dispatch_window_start_hour_utc · integer,null (int32)

follow_up_escalation_assignee · string,null

follow_up_escalation_priority · integer,null (int32)

follow_up_escalation_queue_key · string,null

follow_up_escalation_seconds · integer,null (int32)

id · string · required

is_default · boolean · required

metadata · any · required

name · string · required

priority · integer (int32) · required

queue_key · string · required

sla_seconds · integer,null (int32)

tenant_id · string · required

updated_at · string · required

Status codes

Code	Meaning
200	List operator queues
401	Unauthorized
500	Internal server error
503	Database not configured

cURL

curl --request GET \
  --url 'https://api.voice.stateset.com/api/v1/operator-queues' \
  --header "Authorization: Bearer $STATESET_VOICE_API_KEY"

200

{
  "ok": true,
  "tenant": "acme-outdoors",
  "count": 2,
  "queues": [
    {
      "active": true,
      "auto_dispatch_delay_seconds": 600,
      "auto_dispatch_enabled": true,
      "auto_dispatch_max_attempts": 3,
      "auto_dispatch_retry_delay_seconds": 900,
      "created_at": "2024-01-15T10:30:00Z",
      "default_assignee": "[e-mail]",
      "description": "Queue for human escalations that require follow-up",
      "dispatch_schedule": null,
      "dispatch_timezone": "America/New_York",
      "dispatch_window_end_hour_utc": 22,
      "dispatch_window_start_hour_utc": 14,
      "follow_up_escalation_assignee": "[e-mail]",
      "follow_up_escalation_priority": 2,
      "follow_up_escalation_queue_key": "priority-escalations",
      "follow_up_escalation_seconds": 1800,
      "id": "550e8400-e29b-41d4-a716-446655440010",
      "is_default": true,
      "metadata": null,
      "name": "Escalations",
      "priority": 10,
      "queue_key": "escalations",
      "sla_seconds": 900,
      "tenant_id": "tenant-123",
      "updated_at": "2024-01-15T10:32:22Z"
    }
  ]
}