List Operator Queue Stats

Tenant or admin workflow endpoint for operator queues, callback tasks, supervisor actions, and follow-up processing.

GET /api/v1/operator-queues/stats

cURL

curl --request GET \
  --url 'https://api.voice.stateset.com/api/v1/operator-queues/stats' \
  --header "Authorization: Bearer $STATESET_VOICE_API_KEY"

200

{
  "ok": true,
  "tenant": "acme-outdoors",
  "count": 2,
  "stats": [
    {
      "in_progress_tasks": 2,
      "name": "Escalations",
      "oldest_task_age_secs": 7200,
      "open_tasks": 4,
      "overdue_tasks": 1,
      "priority": 10,
      "queue_key": "escalations",
      "sla_seconds": 900,
      "total_tasks": 6,
      "unassigned_tasks": 3
    }
  ]
}

Tenant or admin workflow endpoint for operator queues, callback tasks, supervisor actions, and follow-up processing.

Response

object

ok · boolean · required

tenant · string · required

Tenant id the listing is scoped to

count · integer · required

Number of queue stat rows in this response

stats · OperatorQueueStats[] · required

Show OperatorQueueStats

in_progress_tasks · integer (int64) · required

name · string · required

oldest_task_age_secs · number,null (double)

open_tasks · integer (int64) · required

overdue_tasks · integer (int64) · required

priority · integer (int32) · required

queue_key · string · required

sla_seconds · integer,null (int32)

total_tasks · integer (int64) · required

unassigned_tasks · integer (int64) · required

Status codes

Code	Meaning
200	Operator queue statistics
401	Unauthorized
500	Internal server error
503	Database not configured

cURL

curl --request GET \
  --url 'https://api.voice.stateset.com/api/v1/operator-queues/stats' \
  --header "Authorization: Bearer $STATESET_VOICE_API_KEY"

200

{
  "ok": true,
  "tenant": "acme-outdoors",
  "count": 2,
  "stats": [
    {
      "in_progress_tasks": 2,
      "name": "Escalations",
      "oldest_task_age_secs": 7200,
      "open_tasks": 4,
      "overdue_tasks": 1,
      "priority": 10,
      "queue_key": "escalations",
      "sla_seconds": 900,
      "total_tasks": 6,
      "unassigned_tasks": 3
    }
  ]
}